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Cancellation/Return Policy
Due to sanitary reasons, essential oils, sprays,
healing kits and nutritional products can only be returned in new
and unused condition within five days of your receipt with the exception
of products that are defective. All returns require a Return Authorization
number prior to shipping. Returns without a Return authorization
number or items shipped freight collect will not be accepted. For
products other than essential oils, sprays, healing kits and nutritional
products, if your order does not meet your expectations, it can
be returned within 5 days of receipt. Sales are final on custom
items and will be repaired or replaced at our discretion for defective
items. Unless defective, returned products will be exchanged for
credit towards future purchases.
In the event of damage to product(s) in shipping
it is the policy of The Reluctant Healer to follow the same
policy and procedures of the respective shipping company. The customer,
or receiver, to whom the package is addressed must report the damage
to the shipping company (ie: UPS) within 5 business days of the
receipt of the damaged package.
Privacy Statement
At The Reluctant Healer we respect
your privacy. This is a secured site for financial transactions.
Your information will not be sold or provided to third party companies,
except to the appropriate financial institutions in the processing
of your order. Personally identifiable consumer information is shared
with third parties (such as banks and credit card processors) to
the extent necessary for The Reluctant Healer to deliver payment
processing services.
Occasionally if an item
is on back order, or out of stock, the customer will be notified
and may choose either to wait, order another item or receive a full
refund.
The Reluctant Healer
does not offer services or sell products to children. The Reluctant
Healer does not request or knowingly collect personally identifiable
contact information from anyone under the age of 18.
Changes to this Privacy Policy
The Reluctant Healer reserves the
right to modify or amend this privacy policy at any time and for
any reason. If you have additional questions about this Policy,
please contact us at info@thereluctanthealer.com.
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