Cancellation/Return Policy

Due to sanitary reasons, essential oils, sprays, healing kits and nutritional products can only be returned in new and unused condition within five days of your receipt with the exception of products that are defective. All returns require a Return Authorization number prior to shipping.  Returns without a Return authorization number or items shipped freight collect will not be accepted. For products other than essential oils, sprays, healing kits and nutritional products, if your order does not meet your expectations, it can be returned within 5 days of receipt.  Sales are final on custom items and will be repaired or replaced at our discretion for defective items. Unless defective, returned products will be exchanged for credit towards future purchases.

In the event of damage to product(s) in shipping it is the policy of The  Reluctant Healer to follow the same policy and procedures of the respective shipping company. The customer, or receiver, to whom the package is addressed must report the damage to the shipping company (ie: UPS) within 5 business days of the receipt of the damaged package.

Privacy Statement
At The  Reluctant Healer we respect your privacy. This is a secured site for financial transactions. Your information will not be sold or provided to third party companies, except to the appropriate financial institutions in the processing of your order. Personally identifiable consumer information is shared with third parties (such as banks and credit card processors) to the extent necessary for The Reluctant Healer to deliver payment processing services.

Occasionally if an item is on back order, or out of stock, the customer will be notified and may choose either to wait, order another item or receive a full refund.

The  Reluctant Healer does not offer services or sell products to children. The  Reluctant Healer does not request or knowingly collect personally identifiable contact information from anyone under the age of 18.

Changes to this Privacy Policy
The  Reluctant Healer reserves the right to modify or amend this privacy policy at any time and for any reason. If you have additional questions about this Policy, please contact us at info@thereluctanthealer.com.